SHIPPING
Processing Time
Orders are processed within 1–3 business days. You'll receive a tracking number via email once your order ships.
Orders are processed within 1–3 business days. You'll receive a tracking number via email once your order ships.
Delivery Time
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Standard Shipping: 15–45 business days
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Express Shipping: 3–7 business days
Free standard shipping on orders over $200.
International Orders
We ship worldwide. Customs duties and taxes are the buyer's responsibility. Delivery times may vary due to customs processing.
We ship worldwide. Customs duties and taxes are the buyer's responsibility. Delivery times may vary due to customs processing.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at [colacatech@gmail.com] within 7 days of the estimated delivery date. We'll work with you to resolve it.
If your package is lost or arrives damaged, contact us at [colacatech@gmail.com] within 7 days of the estimated delivery date. We'll work with you to resolve it.
RETURNS
Return Window
You have 30 days from the date of delivery to return unused items in their original packaging.
You have 30 days from the date of delivery to return unused items in their original packaging.
How to Return
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Email us at [colacatech@gmail.com] with your order number and reason for return.
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We'll send you a return authorization and instructions within 3 business days.
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Ship the item back using a trackable service.
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Once received and inspected, your refund will be issued within 5–10 business days to your original payment method.
Return Shipping
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Defective or incorrect items: We cover return shipping.
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Change of mind: You cover return shipping.
Non-Returnable Items
Gift cards, downloadable products, personalized items, and items marked "Final Sale" cannot be returned.
Gift cards, downloadable products, personalized items, and items marked "Final Sale" cannot be returned.
Exchanges
We only replace defective or damaged items. For a different size or color, please return the original item for a refund and place a new order.
We only replace defective or damaged items. For a different size or color, please return the original item for a refund and place a new order.
QUESTIONS?
Contact us at [colacatech@gmail.com]. We typically respond within 24 hours.
Cola Chan
Director
Cindy Huang
Gerente de ventas
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